Frequently Asked Questions
We understand you may have many questions about this deeply personal process. Here are answers to the most common questions families ask.
Don't see your question answered? Contact us directly for a personal conversation.
Getting Started
How do I begin the process?
What photos do I need to provide?
Is this process difficult emotionally?
Technology & Quality
How does the AI technology work?
How realistic will the final portraits look?
Can you match the lighting and style of existing photos?
Privacy & Security
How do you protect our family photos?
Who has access to our photos during the process?
What happens to our photos after the project is complete?
Pricing & Packages
What's included in each package?
Are there any hidden fees?
Do you offer payment plans?
Timeline & Process
How long does the process take?
Can I request changes or revisions?
What if I need to pause the process?
Special Situations
Can you work with very old or damaged photos?
Can you create portraits with pets or in specific locations?
What if our family situation is complicated?
Still Have Questions?
Every family's situation is unique. We're here to provide personalized answers and support you through this meaningful process.