Privacy Policy
Your family's privacy and the security of your precious memories are our highest priorities.
Last updated: September 22, 2024
At Eternal Embrace Studios, we understand that you're entrusting us with some of your most precious and personal memories. This privacy policy explains exactly how we protect, use, and safeguard your family photos and personal information.
We believe in complete transparency about our practices and are committed to giving you full control over your data at all times.
Information We Collect
- Family photos you upload for portrait creation
- Contact information (name, email, phone if provided)
- Project details and special requests you share
- Payment information (processed securely through encrypted systems)
- Communication records for customer service and project coordination
How We Use Your Information
- Creating AI-enhanced family portraits as requested
- Communicating about your project status and delivery
- Processing payments and managing your account
- Providing customer support and addressing concerns
- Improving our services based on feedback (anonymized data only)
Who Has Access
- Only essential team members working directly on your project
- AI technicians who process your photos (under strict confidentiality)
- Artist reviewers who ensure quality and sensitivity
- Customer service representatives helping with your requests
- All team members sign comprehensive confidentiality agreements
Data Retention & Deletion
- Source photos deleted within 30 days of project completion
- Processing files permanently removed from all systems
- Contact information retained only for warranty and customer service
- No photos ever used for marketing without explicit written consent
- You can request immediate deletion of all your data at any time
Security Measures
How we protect your precious family memories
Technical Security:
- 256-bit SSL encryption for all data transmission
- Encrypted storage systems with enterprise-grade security
- Regular security audits and vulnerability assessments
- Secure data centers with 24/7 monitoring and backup systems
Human Security:
- Background checks for all team members handling client data
- Comprehensive confidentiality agreements and privacy training
- Minimum access principle - only essential personnel see your photos
- Detailed access logs and accountability measures
Your Rights & Choices
You Have the Right To:
- Request deletion of your data at any time
- Know who has accessed your photos
- Request copies of your data
- Correct any personal information we have
We Promise To:
- Respond to requests within 48 hours
- Never share photos without permission
- Keep you informed of any policy changes
- Maintain the highest standards of care
Questions About Your Privacy?
We're always happy to discuss our privacy practices and answer any questions you have about how we protect your family's precious memories.
Email us at: [email protected]
We typically respond to privacy inquiries within 4 hours during business days.