Terms of Service

By using Eternal Embrace Studios' services, you agree to these terms. We are committed to providing compassionate, professional AI portrait services that honor your family's memory and privacy.

These terms outline our mutual responsibilities and ensure we can provide you with the highest quality service while protecting both your interests and ours.

What We Provide:

• AI-enhanced family portrait creation services
• Professional artistic review and refinement
• Digital file delivery and optional physical products
• Compassionate consultation and customer support
• Secure handling of all family photos and personal information

Service Limitations:

• Results depend on quality and availability of source photos
• We cannot guarantee exact likenesses in all circumstances
• Some requests may not be technically feasible and will be discussed upfront
• Delivery times may vary based on complexity and revision requests

Your Rights:

• You retain full ownership of all source photos you provide
• You receive full rights to all final portraits we create
• We never use your photos for marketing without explicit written consent
• You may request removal of your photos from our systems at any time

Our Responsibilities:

• Secure storage and processing of your photos during service
• Permanent deletion of source materials within 30 days of completion (based on plan)
• Professional, respectful handling of all family imagery
• Compliance with all applicable privacy and data protection laws

Pricing & Payment:

• All package prices are clearly stated and include specified services
• Payment plans are available for all packages
• Additional services (add-ons) will be quoted separately and approved before work

Refund Policy:

• Full refund available before work begins
• Partial refunds considered if we cannot complete your project as promised
• No refund for completed work that meets our quality standards

Our Commitment:

• Professional quality portraits that meet industry standards
• Compassionate, respectful customer service throughout the process
• Reasonable accommodations for special requests or circumstances
• Clear communication about timelines, expectations, and any limitations

Your Satisfaction:

• Included revision periods for all packages
• Open communication about any concerns during the process
• Final approval required before we consider any project complete
• Commitment to work with you until you're satisfied with the results

While we take every precaution to protect your photos and data, our liability is limited to the amount you paid for our services. We maintain professional insurance and follow industry best practices for data security and client protection.

We are not responsible for emotional distress, though we are committed to providing compassionate service and will work to address any concerns with sensitivity and care.

If you have any questions about these terms or concerns about our service, please contact us at [email protected]. We are committed to resolving any issues quickly and fairly.

These terms are governed by applicable local and federal laws. We prefer to resolve any disputes through direct communication and mutual understanding.